Return Policy
Thank you for shopping at Engrivo. We value your satisfaction and aim to provide the best products and services. If you are not completely satisfied with your purchase, we are here to help.
14-Day Replacement Policy
You have 14 days from the date of receiving your item to request a return or replacement.
To be eligible, the item must be:
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In the same condition as received
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Unworn or unused
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With tags
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In its original packaging
Additionally, you will need to provide the receipt or proof of purchase.
Initiating a Return
To start a return, please contact us at support@engrivo.com.
Once your return request is approved, we will send you a return shipping label and instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.
Return Address
Please send returns to the following address:
Engrivo
C243, Sec 10, Noida, Uttar Pradesh 201301
India
For any return-related questions, feel free to contact us at support@engrivo.com.
Damages and Issues
Upon receiving your order, please inspect it immediately.
If you find that the item is defective, damaged, or incorrect, contact us right away so we can assess the issue and resolve the issue.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom products (e.g., special orders, personalized items)
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about a specific item.
Note: Sale items and gift cards are not eligible for returns.
Exchanges
To ensure you receive the desired item quickly, we recommend returning the item you have and, once the return is accepted, making a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The returned item must be in the same condition as received—unworn or unused, with tags, and in its original packaging.
A receipt or proof of purchase is also required.
Replacement Policy
Orders can be canceled within 12 hours of placing the order. After that, they cannot be canceled.
Once an order is dispatched, it cannot be canceled.
We only offer replacements in cases where the issue is from our end, such as:
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Wrong product sent
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Wrong model sent
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Product defect from our side
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Missing item in the order
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Damaged product received